Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Lone Tree (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with company match

Paid Time Off and Holidays

Life Insurance and Disability Coverage

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring a welcoming environment and efficient operations. You will support the veterinary team, educate clients on wellness plans, and handle front-desk tasks, scheduling, and invoicing.

The role emphasizes excellent communication, multi-tasking, and strong customer service to encourage client visits and referrals while maintaining accurate records and a positive clinic atmosphere.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred, But willing to train.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Integrity & Trust

Problem Solving

Organizational Ability

Multi-tasking

Client Service Skills

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, ensuring a welcoming environment and efficient operations. You will support the veterinary team, educate clients on wellness plans, and handle front-desk tasks, scheduling, and invoicing.

The role emphasizes excellent communication, multi-tasking, and strong customer service to encourage client visits and referrals while maintaining accurate records and a positive clinic atmosphere.