Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; White Marsh (MD); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plans

Paid Time Off

Job summary

Banfield Pet Hospitals seeks a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure welcoming, efficient service. You will guide clients, educate them on Optimum Wellness Plans, and support scheduling, invoices, and product sales.

The role emphasizes strong English communication, multi-tasking, and a proactive, friendly bedside manner to encourage visits and referrals. Weekend/evening hours may be required.

Qualifications

• Fluent English written and spoken.
• Strong communication and client service skills.
• Ability to multi-task and coordinate clients and pets.

Responsibilities

• Direct flow of clients and pets through the hospital.
• Educate clients about services and wellness plans.
• Process documentation, scheduling, and invoices.
• Assist with prescriptions and retail items.
• Support opening/closing procedures and cash handling.

Skills

Fluent English

Client service

Communication skills

Team coordination

Education

High School Diploma

Tools

Microsoft Office

Job description

Banfield Pet Hospitals seeks a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and ensure welcoming, efficient service. You will guide clients, educate them on Optimum Wellness Plans, and support scheduling, invoices, and product sales.

The role emphasizes strong English communication, multi-tasking, and a proactive, friendly bedside manner to encourage visits and referrals. Weekend/evening hours may be required.