Pet Hospital Client Experience Coordinator

3M HEALTHCARE; Huntington Beach (CA); On-site; USD 23,419 - 28,929; Full time

Benefits offered by this job

Health insurance

Dental Insurance

401(k) retirement plan

Paid time off

Employee discounts

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive patient flow, greet clients and pets, and support the veterinary team in delivering high-quality care.

You will educate clients about Optimum Wellness Plans, assist with scheduling and invoicing, and ensure smooth front-desk operations in a fast-paced hospital. Excellent communication and multitasking are essential.

Qualifications

• High school diploma or equivalent preferred.
• Strong communication and organizational abilities.
• Prior customer service experience in a clinical or retail setting is beneficial.

Responsibilities

• Serve as the liaison between clients, pets and hospital staff to promote smooth flow.
• Educate clients about wellness plans and veterinary services while maintaining friendly service.
• Assist with client documentation, appointments, and finances with accuracy.
• Promote a welcoming, professional environment and handle multiple tasks efficiently.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive patient flow, greet clients and pets, and support the veterinary team in delivering high-quality care.

You will educate clients about Optimum Wellness Plans, assist with scheduling and invoicing, and ensure smooth front-desk operations in a fast-paced hospital. Excellent communication and multitasking are essential.