Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Oswego Township (IL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

PTO & Holidays

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

CE Allowance

Back-Up Care

Fertility Support

Digital Exercise Therapy

Voluntary Benefits

Legal Plan

Identity Protection

Commuter Benefits

Pet Wellness Plans

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote services, and support the veterinary team in delivering exceptional care. You will educate clients about Optimum Wellness Plans, manage documentation, and assist with appointments and billing in a fast-paced hospital environment.

The role emphasizes strong communication, organization, and multi-tasking to maintain a welcoming experience for clients and their pets while supporting clinic efficiency

Qualifications

• Leadership and teamwork abilities to guide client flow.
• Strong customer focus and client service orientation.
• Ability to build relationships with clients and team members.
• Integrity and trust in everyday duties.
• Action oriented mindset to achieve busy hospital goals.
• Excellent listening and communication skills.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Promote services and maximize productivity of veterinary team.
• Educate clients about wellness plans and hospital services.
• Complete required documentation and enter pet histories accurately.
• Issue instructions, invoices, prescriptions, and schedule follow-ups.
• Maintain accurate balances and follow opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, promote services, and support the veterinary team in delivering exceptional care. You will educate clients about Optimum Wellness Plans, manage documentation, and assist with appointments and billing in a fast-paced hospital environment.

The role emphasizes strong communication, organization, and multi-tasking to maintain a welcoming experience for clients and their pets while supporting clinic efficiency