Pet Care Client Experience Coordinator

Banfield Pet Hospital; West Falls Church (VA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Retirement Plans (401k)

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance

Disability Insurance

FSA & HSA

Parental Leave

CE Allowance

Backup Child/Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for 

Pets

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensure efficient hospital operations, and deliver exceptional customer care. You will promote wellness services, collect and verify pet information, and assist with appointments and payments.

Ideal candidates will communicate clearly, multi-task effectively, and embody a welcoming, service-oriented mindset while supporting the veterinary team to maximize patient care and client satisfaction.

Qualifications

• Leadership and customer-focused approach essential for guiding clients and pets through the hospital.
• Strong communication and organizational skills required to educate clients about wellness plans and services.
• Ability to multi-task and provide attentive, courteous service in a fast-paced environment.

Responsibilities

• Live the Five Principles of Mars, Inc. in daily work.
• Recruit and route clients/patients to maximize hospital productivity.
• Educate clients about Optimum Wellness Plans and services.
• Assist with documentation, pet data entry, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensure efficient hospital operations, and deliver exceptional customer care. You will promote wellness services, collect and verify pet information, and assist with appointments and payments.

Ideal candidates will communicate clearly, multi-task effectively, and embody a welcoming, service-oriented mindset while supporting the veterinary team to maximize patient care and client satisfaction.