Pet Hospital Client Experience Coordinator

MARS Veterinary; Philadelphia (Philadelphia County); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Student Debt Relief

Job summary

Banfield Pet Hospital in Philadelphia seeks a Client Service Coordinator to guide client and pet flow, maximize hospital productivity, and ensure clear communication with clients and staff. The CSC supports wellness plans and educates clients on pet health in a welcoming setting.

The role emphasizes excellent service, professional presentation, and active client education while coordinating appointments and billing processes. Weekend/evening hours may be required.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform radiography duties.
• One year of related customer service experience.
• Medical background (vet tech, human healthcare, or pharma) preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times and educate clients about pet health.
• Educate clients about Optimum Wellness Plans and hospital services.
• Assist incoming clients by completing documentation and entering pet history in the computer.
• Assist outgoing clients by providing instructions, invoices, dispensing items, retail and scheduling.
• Manage finances with accurate balances and opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Communication Skills

Client Service Skills

Time Management

Multi-tasking

Fluent English

Education

High School Diploma

18+ years old

Customer service experience

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Philadelphia seeks a Client Service Coordinator to guide client and pet flow, maximize hospital productivity, and ensure clear communication with clients and staff. The CSC supports wellness plans and educates clients on pet health in a welcoming setting.

The role emphasizes excellent service, professional presentation, and active client education while coordinating appointments and billing processes. Weekend/evening hours may be required.