Pet Care Experience Coordinator

Marsveterinary; Plantation (FL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Time Off

Job summary

Banfield is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and support a productive veterinary team. The role emphasizes welcoming clients, educating them on pet health, and facilitating wellness plans and routine visits.

The CSC will handle documentation, patient records, and scheduling while delivering friendly, high-quality service in a fast-paced hospital environment. Growth opportunities and comprehensive benefits are offered.

Qualifications

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Job description

Banfield is seeking a Client Service Coordinator to manage client and pet flow, promote hospital services, and support a productive veterinary team. The role emphasizes welcoming clients, educating them on pet health, and facilitating wellness plans and routine visits.

The CSC will handle documentation, patient records, and scheduling while delivering friendly, high-quality service in a fast-paced hospital environment. Growth opportunities and comprehensive benefits are offered.