Pet Hospital Client Services Coordinator

Banfield Pet Hospital; Bellingham (MA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education Allowance

Wellness Plans for Pets

Exclusive Discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensuring a welcoming and efficient visit while supporting the veterinary team. The CSC also promotes services, educates families on wellness plans, and coordinates appointments and documentation.

The role emphasizes exceptional customer service, accurate records, and contributing to a positive client experience that encourages returns and referrals. Benefits are comprehensive and designed for well-being.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity and client care.
• Promote hospital services and route clients and pets to ensure excellent client care.
• Educate clients about wellness plans, preventive care, and hospital services.
• Assist with completing documentation, entering pet information, and scheduling.
• Provide instructions, invoices, prescriptions, and schedule future appointments.

Skills

Customer service

Communication

Sales

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensuring a welcoming and efficient visit while supporting the veterinary team. The CSC also promotes services, educates families on wellness plans, and coordinates appointments and documentation.

The role emphasizes exceptional customer service, accurate records, and contributing to a positive client experience that encourages returns and referrals. Benefits are comprehensive and designed for well-being.