Pet Hospital Client Concierge

Banfield Pet Hospital; Saint Paul (MN); Vor Ort; USD 19.000 - 26.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision insurance

401(k) and Roth retirement plans

Paid time off and holidays

Life insurance (company-paid)

Zusammenfassung

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming environment and high-quality service. The role supports the veterinary team, educates clients on wellness plans, and handles intake, documentation, and scheduling to maximize hospital productivity.

The CSC will interact with clients to promote services, process transactions, and assist with ongoing client education, aiming to enhance client satisfaction and loyalty.

Qualifikationen

• Leadership and client-focused mindset to drive hospital flow.
• Excellent communication with clients and team members.
• Strong time management and multitasking abilities.
• Ability to analyze situations and provide practical solutions.
• Exceptional service orientation and attention to client needs.

Aufgaben

• Drive flow of clients and pets through the hospital to maximize team productivity.
• Promote hospital services and route clients for efficient care.
• Educate clients about wellness plans and services.
• Assist with client intake, paperwork, and pet records.
• Provide clear instructions and scheduling for appointments and invoices.
• Maintain accurate balances and adhere to opening/closing procedures.
• Support administrative functions and other duties as assigned.

Kenntnisse

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Teamwork

Integrity

Jobbeschreibung

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow, ensuring a welcoming environment and high-quality service. The role supports the veterinary team, educates clients on wellness plans, and handles intake, documentation, and scheduling to maximize hospital productivity.

The CSC will interact with clients to promote services, process transactions, and assist with ongoing client education, aiming to enhance client satisfaction and loyalty.