Pet Hospital Client Services Coordinator

Marsveterinary; San Juan (PR); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Student Debt Relief Program

Mental health & wellbeing resources

Life Insurance

Disability Insurance

Parental Leave

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator (CSC) to support client and pet flow, ensure clear communication, and help the veterinary team operate smoothly in a welcoming environment.

The CSC role involves educating clients about preventive care plans, assisting with prompt service, completing documentation, and balancing cash drawers; weekend and evening shifts are required, with a strong emphasis on exceptional client experiences.

Qualifications

• Experience in client service in a veterinary setting is preferred.
• Ability to communicate clearly with clients and colleagues.
• Comfort promoting hospital services and preventive care plans.

Responsibilities

• Provide exceptional professional service to every client.
• Educate clients and promote hospital services such as Optimum Wellness Plans.
• Assist clients with prompt service, complete documentation, and post-visit instructions.
• Follow opening/closing procedures, including cash drawer balancing.

Skills

Customer service

Communication

Sales

Cash handling

Tools

CRM software

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator (CSC) to support client and pet flow, ensure clear communication, and help the veterinary team operate smoothly in a welcoming environment.

The CSC role involves educating clients about preventive care plans, assisting with prompt service, completing documentation, and balancing cash drawers; weekend and evening shifts are required, with a strong emphasis on exceptional client experiences.