Pet Hospital Client Care Coordinator

Banfield Pet Hospital; Millbury (MA); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan (401(k) & Roth)

Student Debt Relief Program

Paid Time Off & Holidays

Mental Health & Well-being Resources

Life Insurance (company-paid)

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Continuing Education Allowance

Three Free Optimum Wellness Plans for

Pets

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support a productive veterinary team, and ensure clear communication with clients and staff. The role requires welcoming, educating, and assisting clients and patients with a friendly, efficient approach.

Responsibilities include promoting services, supporting wellness plans, completing documentation, and handling invoicing while ensuring a great client experience in a fast-paced hospital environment.

Qualifications

• Must have strong customer service and communication skills.
• Ability to educate clients about wellness plans and hospital services.
• Capability to manage patient flow and scheduling in a busy hospital.

Responsibilities

• Live and exemplify Banfield Five Principles.
• Recruit new clients by promoting hospital services and routing flow of clients and pets.
• Maximize the number of pets seen by the hospital team to support wellness plans.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multitasking

English Fluency

Organizational Skills

Problem Solving

Mathematical Ability

Computer Skills

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support a productive veterinary team, and ensure clear communication with clients and staff. The role requires welcoming, educating, and assisting clients and patients with a friendly, efficient approach.

Responsibilities include promoting services, supporting wellness plans, completing documentation, and handling invoicing while ensuring a great client experience in a fast-paced hospital environment.