Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Newport News (VA); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Paid Time Off

Parental Leave

Wellness Benefits

Job summary

Banfield Pet Hospital in Newport News, VA is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient experience. You will promote Optimum Wellness Plans and educate clients while delivering outstanding service and accurate documentation.

The role requires excellent English communication, multitasking, and a customer-focused attitude. Weekend/evening availability may be needed, and the hospital emphasizes a team-oriented,

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, or healthcare terminology) with training is preferred.

Responsibilities

• Manage client and pet flow to maximize productivity and client care.
• Provide courteous, informative service and educate clients about wellness plans.
• Assist with documentation, invoicing, appointments, and retail sales.
• Perform opening/closing procedures and maintain accurate records.

Skills

Customer service

Communication

Time management

Multitasking

English fluency

Education

High School Diploma or equivalent

Tools

Computer skills (MS Office)

Job description

Banfield Pet Hospital in Newport News, VA is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure a welcoming, efficient experience. You will promote Optimum Wellness Plans and educate clients while delivering outstanding service and accurate documentation.

The role requires excellent English communication, multitasking, and a customer-focused attitude. Weekend/evening availability may be needed, and the hospital emphasizes a team-oriented,