Pet Care Client Experience Coordinator

Banfield Pet Hospital; San Antonio (TX); Presencial; USD 17.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive Medical, Dental, and Vis

401(k) Match

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Company-Paid Life Insurance

Disability Insurance

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Continued Education Allowance

Back-Up Child and Elder Care Resources

Fertility and Family Building Support

Digital Exercise Therapy

Exclusive Discounts

Three Free Optimum Wellness Plans for

Descripción de la vacante

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to drive client/pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on Optimum Wellness Plans and assist with documentation, scheduling, and product sales.

The role emphasizes strong communication, multi-tasking, and a positive attitude within a team-focused environment. Weekend/evening hours may be required as part of the schedule.

Formación

• High school diploma or equivalent preferred.
• At least 18 years old for radiography-related duties.
• One year of related customer service experience preferred.
• Medical terminology exposure is a plus.

Responsabilidades

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and recruit new clients.
• Educate clients about wellness plans and hospital services.
• Complete required documentation and manage pet information in the computer.
• Provide accurate invoices, schedule future appointments, and assist with dispensing.
• Maintain opening/closing procedures and financial balances.
• Support administrative functions as needed.

Conocimientos

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication skills

Multitasking

Organizational ability

Problem solving

Client service skills

Independence

Flexibility

Initiative

Resilience

Educación

High School Diploma or equivalent

One year of related experience

Medical background (vet tech, etc.)

Herramientas

Microsoft Word

Excel

Access

Outlook

Descripción del empleo

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to drive client/pet flow, support the veterinary team, and ensure welcoming, efficient service. You will educate clients on Optimum Wellness Plans and assist with documentation, scheduling, and product sales.

The role emphasizes strong communication, multi-tasking, and a positive attitude within a team-focused environment. Weekend/evening hours may be required as part of the schedule.