Pet Care Experience Coordinator

A Caring Doctor (Minnesota), P.A.; United States; On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth match

Student debt relief program

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensuring smooth operations and superb client experiences. You will educate clients on wellness plans, assist with documentation, and support veterinarians with efficient scheduling and communications.

The role emphasizes multi-tasking, strong English communication, and a professional, friendly demeanor in a fast-paced hospital environment. Weekend/evening shifts may be required.

Qualifications

• High School Diploma or equivalent preferred.
• Must be 18+ due to X-ray exposure provisions.
• One year of related customer service experience preferred.
• Medical/veterinary terminology knowledge is a plus.

Responsibilities

• Live and exemplify Banfield's Five Principles.
• Recruit new clients by promoting services and guiding flow of clients and pets.
• Maximize the number of pets seen by maintaining an efficient hospital operation.
• Provide professional, courteous service and educate clients about pet health.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist clients with documentation, pet data entry, and scheduling.

Skills

Leadership

Customer Focus

Communication Skills

Team Collaboration

Time Management

Problem Solving

Preventative care OWPs

Client Service Skills

Priority Setting

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, ensuring smooth operations and superb client experiences. You will educate clients on wellness plans, assist with documentation, and support veterinarians with efficient scheduling and communications.

The role emphasizes multi-tasking, strong English communication, and a professional, friendly demeanor in a fast-paced hospital environment. Weekend/evening shifts may be required.