Pet Hospital Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; Rochester Hills (MI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth plans

Student Debt Relief Program

Job summary

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring friendly, efficient service and promoting wellness plans.

You will support the veterinary team by guiding client visits, educating owners on pet health, and handling front-desk tasks with a focus on accuracy and client satisfaction. This role emphasizes teamwork, communication, and strong organizational skills.

Qualifications

• Fluent English communication and interpersonal skills.
• Ability to multi-task in a fast-paced veterinary setting.
• Strong focus on client satisfaction and accurate record keeping.
• Willingness to promote wellness plans and hospital services.

Responsibilities

• Drive client and pet flow through the hospital to maximize team productivity.
• Provide exceptional service, greeting clients and educating them about pet health.
• Assist with documentation, pet history entry, and dispensing prescriptions as directed by veterinarians.
• Manage opening/closing procedures and hospital finances with accuracy.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Client Service Skills

Listening

Preventative care & OWPs

Job description

Banfield is seeking a Client Service Coordinator to drive the flow of clients and pets, ensuring friendly, efficient service and promoting wellness plans.

You will support the veterinary team by guiding client visits, educating owners on pet health, and handling front-desk tasks with a focus on accuracy and client satisfaction. This role emphasizes teamwork, communication, and strong organizational skills.