Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Hillsboro (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital in Tanasbourne Hillsboro seeks a Client Service Coordinator to manage client and pet flow, greet guests, schedule appointments, and relay important information to the veterinary team. This role emphasizes friendly service, accurate documentation, and promoting wellness plans.

Weekend/evening shifts may be required, and prior customer-service experience is preferred. You will interact with clients and pets in a busy hospital environment, contributing to a welcoming

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in Tanasbourne Hillsboro seeks a Client Service Coordinator to manage client and pet flow, greet guests, schedule appointments, and relay important information to the veterinary team. This role emphasizes friendly service, accurate documentation, and promoting wellness plans.

Weekend/evening shifts may be required, and prior customer-service experience is preferred. You will interact with clients and pets in a busy hospital environment, contributing to a welcoming