Pet Wellness Client Services Coordinator

A Caring Doctor, P.C.; Hillsboro (OR); On-site; USD 35,000 - 44,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth options

Student Debt Relief Program for Full‑/

Paid Time Off and Holidays

Wellbeing Resources (mental health)

Job summary

Banfield Pet Hospital in the Tanasbourne Hillsboro area is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, driving productivity of the veterinary team and ensuring excellent communication with clients and associates.

You will educate clients about wellness plans, assist with documentation, appointments, and selling retail products while maintaining courteous service and professional appearance.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer service

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in the Tanasbourne Hillsboro area is seeking a Client Service Coordinator to manage the flow of clients and pets through the hospital, driving productivity of the veterinary team and ensuring excellent communication with clients and associates.

You will educate clients about wellness plans, assist with documentation, appointments, and selling retail products while maintaining courteous service and professional appearance.