Pet Hospital Client Experience Coordinator

Medical Management International, Inc.; Danvers (MA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Retirement Plans

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage the flow of clients and pets, maximize team productivity, and ensure excellent customer service in a welcoming environment.

The CSC will educate clients on wellness plans, assist with reception duties, and support administrative tasks while maintaining accurate records and ensuring smooth hospital operations.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical background (veterinary or healthcare) is a plus.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity of the veterinary team.
• Educate clients about Optimum Wellness Plans and preventive care.
• Provide exceptional service and ensure client and pet comfort at all times.
• Assist with documentation, pet information, and invoicing; schedule future appointments.
• Assist outgoing clients with instructions, information and prescriptions.

Skills

Customer focus

Communication skills

Integrity & trust

Time management

Organizational skills

Problem solving

Multitasking

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to help manage the flow of clients and pets, maximize team productivity, and ensure excellent customer service in a welcoming environment.

The CSC will educate clients on wellness plans, assist with reception duties, and support administrative tasks while maintaining accurate records and ensuring smooth hospital operations.