Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Wake Forest (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Mental Health Resources

Job summary

Banfield Pet Hospital is hiring a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure informative, friendly service. The CSC educates clients on pet health and Optimum Wellness Plans, greets patients, and schedules appointments.

You will handle documentation, invoicing, and retail sales while maintaining accurate balances and updating records for a smooth, welcoming visit.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times; educate clients about pet health and services.
• Assist incoming clients by completing the required documentation, entering pet information, and ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, and scheduling future appointments.
• Manage the finances by maintaining accurate balances and opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Microsoft Word

Excel

Access

Outlook

Education

High School Diploma or equivalent preferred.

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is hiring a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure informative, friendly service. The CSC educates clients on pet health and Optimum Wellness Plans, greets patients, and schedules appointments.

You will handle documentation, invoicing, and retail sales while maintaining accurate balances and updating records for a smooth, welcoming visit.