Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth matching

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance (short/long-term)

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Parental Leave

Continuing Education Allowance

Backup Child/Elder Care

Job summary

Banfield Pet Hospital is looking for a Client Service Coordinator to drive the flow of clients and pets, enhance team productivity, and ensure open communication with clients and colleagues. The role focuses on delivering a welcoming, efficient client experience that encourages repeat visits and referrals.

The CSC will coordinate care across the hospital staff, maintaining a friendly environment while supporting the veterinary team to optimize case throughput and client satisfaction.

Responsibilities

• Drives the flow of clients and pets through the hospital.
• Maximizes the productivity of the veterinary medical team in terms of clients and pets.
• Ensures clear communication with associates and clients.
• Coordinates care of clients and pets in a happy, welcoming, efficient manner.
• Influences clients to return and refer friends and family.

Job description

Banfield Pet Hospital is looking for a Client Service Coordinator to drive the flow of clients and pets, enhance team productivity, and ensure open communication with clients and colleagues. The role focuses on delivering a welcoming, efficient client experience that encourages repeat visits and referrals.

The CSC will coordinate care across the hospital staff, maintaining a friendly environment while supporting the veterinary team to optimize case throughput and client satisfaction.