Veterinary Client Experience & Pet Care Coordinator

Banfield Pet Hospital; Arlington (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) retirement plans

Paid time off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure exceptional service in a welcoming environment. The role emphasizes education on wellness plans and proactive client communication across the hospital.

The CSC will assist clients with documentation, pet histories, and scheduling, while promoting services and maintaining efficient front-desk operations to enhance overall patient care and client satisfaction.

Qualifications

• Fluent English with strong written and verbal communication.
• Able to multi-task across multiple clients and pets without loss of accuracy.
• Organizational skills with a systematic approach to assignments.
• Strong problem solving to translate issues into practical solutions.
• Consistently deliver attentive, courteous client service and educate clients about wellness plans.
• Proficient computer skills including MS Word, Excel, Outlook.

Responsibilities

• Promote hospital services and route the flow of clients and pets for maximum productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with documentation and entering pet information.
• Provide instructions, invoices, and schedule future appointments for outgoing clients.
• Maintain accurate balances and follow opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Multi-tasking

Communication

Organizational skills

Problem solving

Client service

Microsoft Office

Computer skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure exceptional service in a welcoming environment. The role emphasizes education on wellness plans and proactive client communication across the hospital.

The CSC will assist clients with documentation, pet histories, and scheduling, while promoting services and maintaining efficient front-desk operations to enhance overall patient care and client satisfaction.