Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Centennial (CO); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Meow-velous benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and ensure courteous, informative service. You will educate clients on preventive care and wellness plans and help schedule future visits.

The CSC collaborates with associates in a fast-paced hospital environment, welcomes clients and pets, and promotes retention through outstanding customer care and effective communication.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required with customer service preferred.
• Medical terminology training preferred (vet/healthcare).

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.
• Provide professional, efficient and exceptional service at all times, educating clients about pet health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, pet history input, and prompt service.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Multitasking

Communication skills

Organizational ability

Problem solving

Client service

Time management

Education

High School Diploma or equivalent

Tools

Microsoft Word/Excel/Access/Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage the flow of clients and pets, support the veterinary team, and ensure courteous, informative service. You will educate clients on preventive care and wellness plans and help schedule future visits.

The CSC collaborates with associates in a fast-paced hospital environment, welcomes clients and pets, and promotes retention through outstanding customer care and effective communication.