Pet Hospital Client Experience Coordinator

A Caring Doctor, P.C.; Bothell (WA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Wellness benefits

Job summary

Banfield Pet Hospitals in Bothell, WA is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, support the veterinary team, and ensure a welcoming, efficient experience for every visit.

The role emphasizes strong communication, multi-tasking, and education of clients on Optimum Wellness Plans and preventive care, while maintaining accurate records and providing exceptional service at all times.

Qualifications

• Fluent in English with strong written and verbal communication.
• Demonstrates ability to manage multiple tasks with accuracy.
• Provides attentive, courteous client service and information.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Educate clients about wellness plans and preventive care.
• Assist clients with documentation, pet records, and invoices.
• Dispense prescriptions and schedule follow-up appointments.
• Maintain accurate front-desk finances and conduct opening/closing procedures.

Skills

Multi-tasking

English communication

Written communication

Organizational skills

Problem solving

Customer service

Numerical ability

Computer skills

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals in Bothell, WA is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, support the veterinary team, and ensure a welcoming, efficient experience for every visit.

The role emphasizes strong communication, multi-tasking, and education of clients on Optimum Wellness Plans and preventive care, while maintaining accurate records and providing exceptional service at all times.