Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Guaynabo (PR); On-site; USD 42,981,000 - 53,554,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Continuing Education Allowance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow through the hospital, ensuring smooth service and strong client communication. You will support the veterinary team, promote wellness services, and help educate clients on pet care in a welcoming environment.

The role emphasizes multi-tasking, professional client interaction, and accurate record keeping as part of a busy hospital team committed to high standards and patient care.

Qualifications

• Excellent verbal and written English communication.
• Ability to multi-task and manage multiple clients and tasks.
• Comfortable using computers and software (e.g., Word, Excel, Outlook).

Responsibilities

• Drive flow of clients and pets through hospital to maximize productivity.
• Provide friendly, professional service and educate clients about services.
• Assist clients with documentation, check-in, and scheduling.
• Process invoices, dispense prescriptions as directed by veterinarian.
• Maintain accurate records and assist with opening/closing procedures.

Skills

Customer Focus

Client Service Skills

Communication Skills

Time Management

Problem Solving

Organizational Ability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to manage client and pet flow through the hospital, ensuring smooth service and strong client communication. You will support the veterinary team, promote wellness services, and help educate clients on pet care in a welcoming environment.

The role emphasizes multi-tasking, professional client interaction, and accurate record keeping as part of a busy hospital team committed to high standards and patient care.