Client Experience & Pet Care Coordinator

Marsveterinary; Seattle (WA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement plan with company‑sɪ

Paid time off & holidays

Mental health resources & coaching

Life insurance (company-paid) and long

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Seattle to drive client and pet flow, support a productive veterinary team, and ensure exceptional customer service. You will educate clients on wellness plans and hospital services, assist with scheduling and payments, and perform essential administrative tasks.

The role emphasizes empathy, multitasking, and flawless communication to foster a welcoming patient experience and encourage client loyalty.

Qualifications

• Leadership, teamwork, and client-focused service are essential.
• Excellent communication and listening skills are required.
• Ability to manage multiple tasks while maintaining accuracy and empathy.

Responsibilities

• Drive flow of clients and pets through the hospital for efficient care.
• Promote services and coordinate client communication and scheduling.
• Educate clients about wellness plans and hospital services.
• Dispense prescriptions and schedule follow-ups as directed by veterinarians.
• Maintain accurate balances and assist with opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in Seattle to drive client and pet flow, support a productive veterinary team, and ensure exceptional customer service. You will educate clients on wellness plans and hospital services, assist with scheduling and payments, and perform essential administrative tasks.

The role emphasizes empathy, multitasking, and flawless communication to foster a welcoming patient experience and encourage client loyalty.