Pet Hospital Client Concierge & Care Coordinator

MARS Veterinary; Los Angeles (CA); In loco; USD 24.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement plan (401k)

Student debt relief

Paid time off

Mental health resources

Life insurance

Disability coverage

Flexible spending accounts

Descrizione del lavoro

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and maintain excellent client communication in a welcoming environment.

The role emphasizes client education on wellness plans, scheduling, and financial accuracy, with a focus on ensuring a positive visit experience and promoting repeat visits and referrals.

Competenze

• Fluent English communication skills in reading, writing and speaking.
• Ability to multi-task and manage multiple tasks with accuracy.
• Strong customer service and client education capabilities.

Mansioni

• Drive client and pet flow through the hospital to maximize productivity.
• Provide exceptional service, educate clients about pet health and services.
• Assist with documented processes and scheduling, and handle prescriptions and retail items.

Conoscenze

Customer Focus

Communication Skills

Multi-tasking

Teamwork

Problem Solving

Formazione

High School Diploma

Strumenti

Microsoft Word

Excel

Outlook

Descrizione del lavoro

Banfield Pet Hospital seeks a Client Service Coordinator to drive the flow of clients and pets, maximize veterinary team productivity, and maintain excellent client communication in a welcoming environment.

The role emphasizes client education on wellness plans, scheduling, and financial accuracy, with a focus on ensuring a positive visit experience and promoting repeat visits and referrals.