Pet Care Concierge & Client Flow Coordinator

Banfield Pet Hospital; New York (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth matching

Student Debt Relief Program (FT DVMs)

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Coverage

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Paid Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Three Free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support our veterinary team, and ensure welcoming, efficient service. You will educate clients about wellness plans, assist with documentation, and help schedule future visits. This role emphasizes exceptional client care and productive hospital operations.

We offer a comprehensive benefits package and a supportive environment focused on growth and well-being for you and your pets.

Qualifications

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times, encouraging hospital visits and educating clients about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing documentation and entering pet information in the computer, ensuring prompt service.
• Assist outgoing clients by providing instructions, invoices, and scheduling future appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support our veterinary team, and ensure welcoming, efficient service. You will educate clients about wellness plans, assist with documentation, and help schedule future visits. This role emphasizes exceptional client care and productive hospital operations.

We offer a comprehensive benefits package and a supportive environment focused on growth and well-being for you and your pets.