Pet Care Client Concierge & Wellness Advocate

A Caring Doctor (Minnesota), P.A.; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental Insurance

Vision Insurance

401(k) matching

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure clear communication with clients and associates. You will educate clients about wellness plans and vet services while delivering exceptional, friendly service in a welcoming environment.

The role emphasizes efficient administrative support, enrollment in wellness programs, and assisting with appointments and invoicing to keep the

Qualifications

• Fluent English communication and strong written skills.
• Ability to manage client and pet flow in a fast paced hospital.
• Knowledge of wellness plans and preventive care basics.

Responsibilities

• Drive client and pet flow through the hospital.
• Educate clients about services and vet care.
• Assist with documentation and invoicing.
• Schedule appointments and process transactions.
• Provide friendly and professional service at all times.

Skills

Customer focus

Communication skills

Organization

Problem solving

Client service

Multitasking

Attention to detail

Stress tolerance

Independence

Teamwork

Adaptability

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital, maximize team productivity, and ensure clear communication with clients and associates. You will educate clients about wellness plans and vet services while delivering exceptional, friendly service in a welcoming environment.

The role emphasizes efficient administrative support, enrollment in wellness programs, and assisting with appointments and invoicing to keep the