Pet Hospital Client Concierge & Care Coordinator

Banfield Pet Hospital; Garner (NC); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth

Student debt relief for full-time DVMs

Paid time off and holidays

Mental health resources

Life insurance

Disability insurance

FSA/HSA

Parental leave

Continuing education allowance

Job summary

Banfield Pet Hospital in Raleigh, NC (White Oak) is seeking a Client Service Coordinator to drive client flow and support the veterinary team, delivering friendly, efficient service and ensuring a welcoming visit for pets and their families.

The role emphasizes engagement with clients, promoting Optimum Wellness Plans, handling documentation, appointments and invoices, and contributing to a high-performing, compassionate hospital environment.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience preferred with customer service.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about wellness plans, preventative care, and hospital services.
• Assist incoming clients with documentation, pet records, and scheduling.

Skills

Customer service

Communication

Sales skills

Education

High school diploma

Job description

Banfield Pet Hospital in Raleigh, NC (White Oak) is seeking a Client Service Coordinator to drive client flow and support the veterinary team, delivering friendly, efficient service and ensuring a welcoming visit for pets and their families.

The role emphasizes engagement with clients, promoting Optimum Wellness Plans, handling documentation, appointments and invoices, and contributing to a high-performing, compassionate hospital environment.