Pet Hospital Client Experience Coordinator

Banfield Pet Hospital; Raleigh (NC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

401(k) Retirement Plan

Student Debt Relief Program

Paid Time Off

Job summary

Banfield Pet Hospital in Raleigh, NC is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to maximize the productivity of the veterinary team. You will welcome clients, educate them about pet health, and ensure smooth operations.

The role demands strong customer service, clear communication, and the ability to handle administrative tasks, inventory, and billing while coordinating appointments and services for wellness plans.

Qualifications

• High School Diploma or equivalent preferred.
• One year related experience preferred.
• Medical background/terminology training preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital and maximize productivity.
• Provide exceptional service, welcome clients and educate them about pet health.
• Assist incoming clients with documentation and pet history in the system.
• Dispense prescriptions per veterinarian instructions and schedule future appointments.
• Manage finances with accurate balances and opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Customer service

Communication

Team collaboration

Administrative skills

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in Raleigh, NC is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to maximize the productivity of the veterinary team. You will welcome clients, educate them about pet health, and ensure smooth operations.

The role demands strong customer service, clear communication, and the ability to handle administrative tasks, inventory, and billing while coordinating appointments and services for wellness plans.