Pet Health Concierge & Client Service Leader

Banfield Pet Hospital; Cypress (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth matching

Student Debt Relief Program for FT DVM

Paid time off and holidays

Mental health resources

Company-paid life insurance

Disability coverage

FSA/HSA options

Paid parental leave

Continuing Education allowance

Backup care and family support

Pet wellness benefits

Exclusive discounts

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow while maximizing the veterinary team’s productivity. You will ensure excellent communication with clients and teammates, maintain accurate records, and promote wellness plans and services.

The role emphasizes friendly, efficient service, education on pet health, and coordinating appointments and administrative tasks to support a well-run hospital.

Qualifications

• Leadership and team collaboration experience.
• Excellent communication and customer service skills.
• Ability to educate clients about pet health and wellness plans.
• Strong organizational and multitasking abilities.
• Comfort with handling administrative duties and documentation.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Promote hospital services and route clients to ensure exceptional care.
• Educate clients on Optimum Wellness Plans and pet health needs.
• Provide welcoming, informed service and schedule future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Perform administrative tasks as needed and support team operations.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow while maximizing the veterinary team’s productivity. You will ensure excellent communication with clients and teammates, maintain accurate records, and promote wellness plans and services.

The role emphasizes friendly, efficient service, education on pet health, and coordinating appointments and administrative tasks to support a well-run hospital.