Pet Health Concierge & Client Care Coordinator

Medical Management International, Inc.; San Diego (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Wellbeing Resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure exceptional customer service. The role emphasizes educating clients about wellness plans and hospital services while maintaining efficient operations.

Responsibilities include greeting clients, processing documentation, and coordinating appointments, with a focus on a friendly, professional, and collaborative environment.

Qualifications

• Fluent English with strong written and verbal communication.
• High school diploma or equivalent is preferred.
• Experience in a customer-service or medical/clinical setting is a plus.

Responsibilities

• Greet and assist clients and pets, ensuring a welcoming hospital flow.
• Promote services and wellness plans and educate clients.
• Process patient information, appointments and invoices accurately.
• Support the veterinary team to maximize client and pet throughput.

Skills

Customer Focus

Communication Skills

Multi-tasking

Time Management

Problem Solving

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure exceptional customer service. The role emphasizes educating clients about wellness plans and hospital services while maintaining efficient operations.

Responsibilities include greeting clients, processing documentation, and coordinating appointments, with a focus on a friendly, professional, and collaborative environment.