Pet Health Concierge & Client Services Lead

Banfield Pet Hospital; Concord (NH); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student debt relief program

Paid time off and holidays

Mental health resources

Life insurance

disability

Flexible Spending Accounts

Health Savings Account

Parental leave

Continuing education allowance

Discounts on products and services

Three free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support a productive veterinary team, and deliver welcoming, informative service in a fast-paced hospital environment.

The role emphasizes promoting Optimum Wellness Plans, educating clients on pet health, and coordinating client documentation, invoices, and future appointments. Evening and weekend hours may be required to meet patient needs.

Qualifications

• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, support a productive veterinary team, and deliver welcoming, informative service in a fast-paced hospital environment.

The role emphasizes promoting Optimum Wellness Plans, educating clients on pet health, and coordinating client documentation, invoices, and future appointments. Evening and weekend hours may be required to meet patient needs.