Pet Hospital Client Care Coordinator

Banfield Pet Hospital; Westlands (MA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Education Allowance

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospitals seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service in a welcoming environment.

You will educate clients about wellness plans, manage admissions and invoicing, process prescriptions, and help schedule follow-ups while maintaining accurate records. Strong communication and multitasking are essential, with weekend/evening availability as needed.

Qualifications

• Fluent English with strong written and verbal communication.
• High school diploma or equivalent; college degree not required.
• One year related customer service experience preferred, especially in a healthcare or pet-care setting.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist incoming clients with documentation, enter pet history, and ensure prompt service.
• Dispense prescribed items, sell retail products, and schedule follow-up appointments.
• Manage finances with accurate balances and proper opening/closing procedures.

Skills

Fluent English

Communication Skills

Customer Focus

Time Management

Organizational Skills

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospitals seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and deliver friendly, efficient service in a welcoming environment.

You will educate clients about wellness plans, manage admissions and invoicing, process prescriptions, and help schedule follow-ups while maintaining accurate records. Strong communication and multitasking are essential, with weekend/evening availability as needed.