Pet Hospital Client Care Coordinator

Banfield Pet Hospital; Tigard (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education Allowance

Backup Child/Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Job summary

Banfield Pet Hospital in Oregon seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will educate clients on wellness plans, assist with documentation and invoices, and help schedule follow-up visits while maintaining accurate records.

The role emphasizes strong communication, multitasking, and a positive attitude to deliver top-notch client service in a busy animal hospital environment.

Qualifications

• High school diploma or equivalent; customer service experience preferred.
• Strong communication, organizational, and problem-solving abilities.
• Ability to manage multiple tasks and maintain accuracy.

Responsibilities

• Promote hospital services and route clients and pets to maximize productivity.
• Welcomes clients and pets, educates them about health plans and services.
• Process documentation, enter pet information, and ensure prompt service.
• Handle invoices, prescriptions, retail sales, and scheduling.
• Maintain financial records and follow opening/closing procedures.
• Perform general administrative duties as needed.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Oregon seeks a Client Service Coordinator to drive client and pet flow, support the veterinary team, and ensure friendly, efficient service. You will educate clients on wellness plans, assist with documentation and invoices, and help schedule follow-up visits while maintaining accurate records.

The role emphasizes strong communication, multitasking, and a positive attitude to deliver top-notch client service in a busy animal hospital environment.