Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Wilsonville (OR); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) and Roth retirement plans

Student debt relief program (FT DVMs)

Paid time off and holidays

Mental health resources

Life and disability insurance

HSA/FSAs

Three Free Optimum Wellness Plans for 

Exclusive discounts

Job summary

Banfield Pet Hospital in Wilsonville, OR is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver welcoming, efficient service. You will handle check-in, documentation, and educate clients about wellness plans.

This role emphasizes communication, multi-tasking, and a professional, friendly demeanor. The position requires strong computer skills and the ability to balance patient care with administrative tasks, while promoting a

Qualifications

• High School diploma or equivalent preferred.
• One year of related experience is preferred.
• Healthcare or veterinary client service experience is a plus.

Responsibilities

• Drive client and pet flow through the hospital to maximize team productivity.
• Promote hospital services and educate clients about wellness plans.
• Provide friendly, professional service and ensure accurate documentation at check-in.
• Manage invoices, scheduling, and retail transactions with attention to accuracy.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Time Management

Organizational Ability

Problem Solving

Mathematical Ability

Computer Skills

Education

High School Diploma or equivalent preferred

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital in Wilsonville, OR is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver welcoming, efficient service. You will handle check-in, documentation, and educate clients about wellness plans.

This role emphasizes communication, multi-tasking, and a professional, friendly demeanor. The position requires strong computer skills and the ability to balance patient care with administrative tasks, while promoting a