Pet Health Concierge & Client Services Specialist

Pet Services of Washington, P.S.; Town of Ithaca (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to be the friendly face of the practice, greeting clients and their pets, answering calls, and guiding them to exam rooms. You will play a pivotal role in delivering compassionate service and building trust with every visit.

The role includes scheduling appointments, processing payments, explaining fees, and answering questions about pet care and products.

Qualifications

• Customer service experience in a veterinary or healthcare setting preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Educating clients on general animal care and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean and orderly facility, inside and outside.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to be the friendly face of the practice, greeting clients and their pets, answering calls, and guiding them to exam rooms. You will play a pivotal role in delivering compassionate service and building trust with every visit.

The role includes scheduling appointments, processing payments, explaining fees, and answering questions about pet care and products.