Pet Health Concierge & Client Services Pro

VCA Animal Hospitals, Inc; Stafford (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking a Client Service Representative to be the face of the practice, greeting visitors and answering phones while guiding clients and their pets to exam rooms.

You will manage appointments, handle payments, and explain services, while supporting the team to deliver high-quality care and maintain a neat, welcoming environment. You'll also manage medical records and assist with hospital maintenance.

Qualifications

• Experience in client service or front-desk roles.
• Ability to explain fees and perform payments.
• Friendly, professional demeanor with pets and clients.

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on basic animal care and preventive health.
• Manage medical records, charts, reports and correspondence.
• Maintain hospital cleanliness inside and outside.

Skills

Customer service

Appointment scheduling

Payment processing

Product recommendations

Client education

Job description

VCA Animal Hospitals, Inc is seeking a Client Service Representative to be the face of the practice, greeting visitors and answering phones while guiding clients and their pets to exam rooms.

You will manage appointments, handle payments, and explain services, while supporting the team to deliver high-quality care and maintain a neat, welcoming environment. You'll also manage medical records and assist with hospital maintenance.