Pet Care Concierge & Client Experience Specialist

Pet Services of Washington, P.S.; Lawndale (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We aim to exceed each pet owner's expectations with friendly, professional service and a focus on our mission: your pet's health is our top priority.

We are looking for a personable yet highly professional service extraordinaire to deliver our mission to clients and their pets, maintaining a neat and welcoming hospital environment.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. We aim to exceed each pet owner's expectations with friendly, professional service and a focus on our mission: your pet's health is our top priority.

We are looking for a personable yet highly professional service extraordinaire to deliver our mission to clients and their pets, maintaining a neat and welcoming hospital environment.