Pet Health Concierge & Client Experience Specialist

Banfield Pet Hospital; Von Ormy (TX); On-site; USD 20,664,000 - 25,747,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with company match

Student Debt Relief Program

Job summary

Banfield Pet Hospital is hiring a Client Service Coordinator to drive client and pet flow through the hospital, maximize veterinary team productivity, and ensure clear communication with clients and staff. The role emphasizes welcoming service, wellness education, and efficient front-desk operations.

Responsibilities include client onboarding, pet data entry, appointment scheduling, and facilitating prescriptions and retail sales.

Qualifications

• High School Diploma or equivalent preferred.
• Must be at least 18 years old to perform duties involving radiography.
• One year of related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Multi-tasking

English Fluency

Organizational Ability

Problem Solving

Math Skills

Computer Skills

Initiative

Integrity (Attitude)

Cooperativeness

Flexibility

Independence

Resiliency

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Outlook

Job description

Banfield Pet Hospital is hiring a Client Service Coordinator to drive client and pet flow through the hospital, maximize veterinary team productivity, and ensure clear communication with clients and staff. The role emphasizes welcoming service, wellness education, and efficient front-desk operations.

Responsibilities include client onboarding, pet data entry, appointment scheduling, and facilitating prescriptions and retail sales.