Pet Care & Client Experience Coordinator

A Caring Doctor (Texas), P.C.; Windcrest (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, support the veterinary team, and ensure excellent client communication in a welcoming environment.

The role emphasizes promoting wellness plans, handling front-desk duties, and delivering exceptional service while coordinating appointments and guiding clients through the hospital experience.

Qualifications

• High School Diploma or equivalent preferred.
• Excellent written and verbal English communication.
• Ability to multi-task and deliver exceptional client service.

Responsibilities

• Guide the flow of clients and pets through the hospital.
• Maximize productivity of the veterinary team through efficient patient management.
• Educate clients about wellness plans and hospital services.
• Provide outstanding service, greeting clients and ensuring comfort of pets.
• Handle documentation, invoices and scheduling with accuracy.

Skills

Customer Focus

Communication Skills

Organizational Ability

Problem Solving

Client Service Skills

Integrity

Cooperativeness

Flexibility

Independence

Stress Tolerance

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow through the hospital, support the veterinary team, and ensure excellent client communication in a welcoming environment.

The role emphasizes promoting wellness plans, handling front-desk duties, and delivering exceptional service while coordinating appointments and guiding clients through the hospital experience.