Pet Health Concierge & Client Flow Lead

A Caring Doctor (Texas), P.C.; Galloway (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA

HSA

Parental Leave

Continuing Education

Wellness plans for pets

Exclusive Discounts

Commuter Benefits

Job summary

Banfield is seeking a Client Service Coordinator to guide the flow of clients and their pets through the hospital, ensuring a welcoming experience and supporting the veterinary team in delivering high-quality care.

The role focuses on educating clients about pet wellness, promoting services, and handling administrative tasks with professionalism to encourage return visits and referrals.

Qualifications

• Provides friendly, professional client service and educates clients about pet health.

Responsibilities

• Promote hospital services and route clients/pets to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist clients with documentation, entering pet information, and issuing invoices.
• Dispense prescriptions per veterinarian's instructions and schedule future visits.
• Maintain accurate balances and complete opening/closing procedures.

Skills

Client communication

Customer service

Sales

Tools

Pet health records software

Job description

Banfield is seeking a Client Service Coordinator to guide the flow of clients and their pets through the hospital, ensuring a welcoming experience and supporting the veterinary team in delivering high-quality care.

The role focuses on educating clients about pet wellness, promoting services, and handling administrative tasks with professionalism to encourage return visits and referrals.