Pet Care Concierge & Client Experience Lead

Banfield Pet Hospital; Wellington (KY); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Paid Parental Leave

Continuing Education Allowance

Back-Up Care

Fertility Support

Commuter Benefits

Wellness for Pets

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure a welcoming, efficient experience for every visit. You will greet clients, collect information, schedule appointments, promote wellness plans, and coordinate care with the team to maximize productivity and client satisfaction.

This role emphasizes strong communication, multitasking, and a friendly, professional demeanor.

Qualifications

• Communication skills - reads, writes and speaks fluent English.
• Ability to multi-task and manage multiple tasks in a busy environment.
• Organizational ability with a systematic approach to assignments.
• Excellent written and verbal communication skills.
• Gains and shows personal satisfaction from delivering great service.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc.
• Recruit new clients and route flow to maximize client care and productivity.
• Maximize number of pets seen by maintaining an efficiently run hospital.
• Provide professional, efficient service and educate clients about pet health.
• Assist clients with documentation, records, and instructions; schedule appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Communication Skills

Time Management

Problem Solving

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure a welcoming, efficient experience for every visit. You will greet clients, collect information, schedule appointments, promote wellness plans, and coordinate care with the team to maximize productivity and client satisfaction.

This role emphasizes strong communication, multitasking, and a friendly, professional demeanor.