Pet Care Client Concierge & Scheduling Specialist

A Caring Doctor (Texas), P.C.; Corpus Christi (TX); On-site; USD 2,066,000 - 2,575,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) Retirement Plans

Paid Time Off

Education Allowance

Wellbeing resources

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and ensure top-tier service. The role emphasizes communication, teamwork, and efficient hospital operations, aligning with Banfield’s standards.

Responsibilities include client intake, education on preventative care, scheduling, and administrative support while maintaining a welcoming environment. Prior experience in veterinary or healthcare settings is beneficial.

Qualifications

• High school diploma or equivalent required or preferred.
• Radiography duties require minimum age 18 and adherence to safety rules.
• Minimum one year related customer service experience preferred.
• Medical/healthcare terminology training is a plus.

Responsibilities

• Live by Banfield's Five Principles and promote hospital services.
• Route clients and pets to maximize care and productivity.
• Educate clients about wellness plans and preventative care.
• Assist with patient intake, documentation, and invoicing.
• Schedule appointments and manage follow-up care.
• Support administrative tasks and maintain accurate records.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

18+ years old for radiography

One year related experience

Medical background or healthcare terminology

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow, promote wellness plans, and ensure top-tier service. The role emphasizes communication, teamwork, and efficient hospital operations, aligning with Banfield’s standards.

Responsibilities include client intake, education on preventative care, scheduling, and administrative support while maintaining a welcoming environment. Prior experience in veterinary or healthcare settings is beneficial.