Pet Care Client Services Coordinator

Mars Petcare; Woodbury (MN); Hybrid; USD 46,305,000 - 59,171,000; Full time

Benefits offered by this job

Comprehensive Medical Insurance

Dental and Vision Insurance

401(k) with company match

Student Debt Relief Program

Paid Time Off and Holidays

Wellbeing resources and life insurance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure clear communication with clients and staff. The role emphasizes friendly, efficient service and promoting preventive care.

You will educate clients about wellness plans and hospital services while supporting appointment scheduling and billing processes in a welcoming environment.

Qualifications

• High school diploma or equivalent preferred.
• Experience in customer service or medical/veterinary setting preferred.
• Ability to read, write and speak fluent English.
• Strong communication and interpersonal skills.

Responsibilities

• Guide client and pet flow through the hospital to maximize productivity.
• Promote hospital services and educate clients on health plans and preventive care.
• Provide friendly, professional service, welcoming clients and patients.
• Enter pet information accurately and maintain records.
• Disseminate information and invoices, schedule appointments, and process prescriptions as directed.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Organizational Ability

Problem Solving

Multitasking

Integrity & Trust

Flexibility

Independence

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure clear communication with clients and staff. The role emphasizes friendly, efficient service and promoting preventive care.

You will educate clients about wellness plans and hospital services while supporting appointment scheduling and billing processes in a welcoming environment.