Pet Health Client Service Coordinator

Banfield Pet Hospital; Middleton Junction (WI); On-site; USD 31,000 - 45,000; Full time

Job summary

Banfield Pet Hospital in Wisconsin seeks a Client Service Coordinator to help manage client and pet flow, support the veterinary team, and deliver friendly, efficient service in a welcoming environment.

You will greet clients and pets, assist with check-in and documentation, educate owners about wellness plans and services, and coordinate appointments, prescriptions, and invoices to keep the hospital running smoothly.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team to support wellness plan clients.
• Provide professional, efficient and exceptional service at all times, welcoming clients and pets and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, and hospital services.
• Assist incoming clients with documentation, enter pet information/history, and ensure prompt service.
• Assist outgoing clients with instructions, invoices, medications, retail items, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Job description

Banfield Pet Hospital in Wisconsin seeks a Client Service Coordinator to help manage client and pet flow, support the veterinary team, and deliver friendly, efficient service in a welcoming environment.

You will greet clients and pets, assist with check-in and documentation, educate owners about wellness plans and services, and coordinate appointments, prescriptions, and invoices to keep the hospital running smoothly.