Pet Care Client Services Coordinator

Banfield Pet Hospital; Saint Paul (MN); On-site; USD 30,000 - 42,000; Full time

Job summary

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize vet team productivity and maintain top-tier client communication. You will educate clients on wellness plans and services, assist with documentation, and ensure a welcoming, efficient experience.

In this role you will greet clients, schedule appointments, handle invoices, and support the daily operations with strong computer and organizational skills.

Qualifications

• Fluent English written and verbal communication.
• Strong organizational and multitasking abilities.
• Excellent client service and interpersonal skills.
• Ability to adapt in a fast-paced hospital environment.
• Proficient computer skills with Microsoft Word, Excel, Access, Outlook.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Communication skills

Multitasking

Customer focus

Time management

Organizational ability

Problem solving

Attention to detail

Fluent English

Client service

Teamwork

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospitals is seeking a Client Service Coordinator to drive client and pet flow through the hospital, maximize vet team productivity and maintain top-tier client communication. You will educate clients on wellness plans and services, assist with documentation, and ensure a welcoming, efficient experience.

In this role you will greet clients, schedule appointments, handle invoices, and support the daily operations with strong computer and organizational skills.