Pet Care Concierge & Client Experience Lead

A Caring Doctor (Minnesota), P.A.; Town of Medina (WI); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Time Off

Student Debt Relief (DVMs)

Job summary

Banfield Pet Hospital in Wisconsin is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to maximize the productivity of the veterinary team. You will ensure clear communication with clients and associates, and coordinate care in a welcoming, efficient environment that encourages visits and referrals.

The role requires strong English communication, a proactive service mindset, and the ability to multi-task in a fast-paced veterinary setting.

Qualifications

• Strong communication in English, both written and spoken.
• Ability to multi-task and keep a structured workflow.
• Excellent organization and time management skills.
• Problem solving with a client-service mindset.
• Attention to detail in client and pet records.

Responsibilities

• Live by the Five Principles and promote hospital services to new clients.
• Route flow of clients and pets to maximize productivity.
• Provide friendly, professional service and educate clients about pet health.
• Educate clients about wellness plans and veterinary services.
• Assist clients with documentation, pet history, and invoicing.
• Schedule appointments and process prescriptions per veterinarian instructions.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Wisconsin is seeking a Client Service Coordinator to drive the flow of clients and pets through the hospital and to maximize the productivity of the veterinary team. You will ensure clear communication with clients and associates, and coordinate care in a welcoming, efficient environment that encourages visits and referrals.

The role requires strong English communication, a proactive service mindset, and the ability to multi-task in a fast-paced veterinary setting.