Pet Wellness & Client Experience Coordinator

A Caring Doctor (Texas), P.C.; Town of Texas (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth retirement plans

Student debt relief for full‑time DVMs

Paid time off and holidays

Mental health resources and coaching

Life insurance (company-paid)

Job summary

Banfield in Wisconsin is seeking a veterinary support team member to live by our Five Principles and deliver outstanding client service. This role emphasizes promoting hospital services, managing client flow, and educating pet owners about wellness plans and preventive care.

The position supports a busy veterinary team, handles client documentation and invoicing, and participates in daily administrative and financial tasks to keep the hospital running smoothly.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Job description

Banfield in Wisconsin is seeking a veterinary support team member to live by our Five Principles and deliver outstanding client service. This role emphasizes promoting hospital services, managing client flow, and educating pet owners about wellness plans and preventive care.

The position supports a busy veterinary team, handles client documentation and invoicing, and participates in daily administrative and financial tasks to keep the hospital running smoothly.