Pet Care Client Experience Specialist

Pet Services of Washington, P.S.; Marshall (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Employee pet discounts

Paid time off

Job summary

VCA Animal Hospitals seeks a Client Service Representative to be the welcoming face of our practice and to deliver exceptional service to clients and their pets. You will manage appointments, assist with product recommendations, and help educate owners on basic pet care while handling records and payments with accuracy.

Join a team that values customer service excellence and compassionate care, with responsibilities spanning front-desk duties, client communication, and maintaining a clean,

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and outreach to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, and correspondence.
• Ensuring the facility is neat and clean at all times.

Skills

Customer service

Communication

Job description

VCA Animal Hospitals seeks a Client Service Representative to be the welcoming face of our practice and to deliver exceptional service to clients and their pets. You will manage appointments, assist with product recommendations, and help educate owners on basic pet care while handling records and payments with accuracy.

Join a team that values customer service excellence and compassionate care, with responsibilities spanning front-desk duties, client communication, and maintaining a clean,